Refund & Return Policy

Return Approval

Refunds are only processed for items that are returned according to our Return Policy and pass our quality inspection.

Original Payment Method

Approved refunds will be issued to the same payment method used during purchase. Items that fail our return requirements will be sent back to the customer without a refund.

Quality Review

Once your returned item is received, our Quality Assurance team will inspect it to ensure it meets our return conditions.

Refund Timeline

Refunds for approved items are processed within 5–7 business days after inspection. Your bank may require an additional 7–10 business days for the funds to reflect.

Refund Confirmation

A notification email will be sent once your refund has been successfully processed.

Shipping & Additional Charges

Shipping fees, handling charges, customs duties, and taxes paid at checkout are non-refundable.

Non-Returnable Items

• Customized or altered items
• Discounted, Flash Sale, or Black Friday items
• Gift cards
• Items without original packaging or tags

Report Period

If you receive a faulty or incorrect item, contact us within 48 hours of delivery. Include photos and a brief description of the issue.

Email: support@sonmadeluxury.com

Coverage

Once confirmed, faulty or incorrect items qualify for a full refund, including original delivery fees.

Order Cancellation

Orders may be canceled within 24 hours of placement. Refunds for cancellations are processed within 5–7 business days after approval.

Partial Refunds / Store Credit

If an item is returned but does not fully meet our standards, we may issue a partial refund or store credit at our discretion. Customers will be notified before this is applied.